Refund Policy

If ComfyCoaching does not meet your expectations, you can ask for a full refund within 14 days of any payment — both the first one and every renewal of a monthly or yearly subscription. You don’t have to give a reason.

Our order process is conducted by an external online reseller, which is the Merchant of Record for all our orders and handles refunds. You can request a refund:

• by replying to the payment confirmation email,
• by writing to us at contact@comfycoaching.com — we will pass your request on to the reseller.

The money goes back to the payment method used for the purchase. How long it takes to appear depends on your bank or card issuer.

After a refund, the subscription is cancelled and the account returns to the Free plan, which costs nothing. Your data, plans and clients stay in the App.

After 14 days from a payment, we consider refund requests individually, e.g. in the case of a double charge or when the App could not be used due to technical problems on our side. Write to us at contact@comfycoaching.com.

You can cancel your subscription at any time in your account settings (Profile → Subscription management). Your plan then stays active until the end of the paid period, and no further payment is taken.

When you move to a lower plan, the unused part of your payment is not returned to your card — it is credited to your balance with the reseller and reduces your next payments.

This policy does not limit your statutory rights, including a consumer’s right to withdraw from a distance contract and the right to file a complaint. See the Terms of Service for details.

Michał Zych, ul. Józefa Wybickiego 5C, 31-261 Kraków, Poland, contact@comfycoaching.com.